# About Us **Source:** https://lanpartners.com/en/about-us **Language:** English --- # About us We stand alongside professional firms, SMEs, to companies as working partners and not as mere consultants to offer services **IT turnkey** We are in the business of making everything around Information Technology work so that the professional can stay focused on his or her business. Contact us ## Over twenty years of experience as technological partners of leading Italian and international professional firms Experience is our keyword i.e., the process through which all the promises of “ *good working* “, of “ *help desk always friendly and helpful* “, of “ *Quick response to inquiries* ” are respected on a daily basis. 20 + Years of experience 99 % Customer satisfaction 1000 + Completed projects ##### StefaMoglioni Partner & Head of Operations Stefafounded Lanpartners after his experience of more than 20 years as IT Operations Manager carried out for leading companies in the Legal/Tax industry. Stefais the point of reference and trust for Lanpartners' clients. ##### Nicholas La Selva Partner & Head of Technology With over 20 years of experience as an IT Manager at McDermott Will & Emery Carnelutti and Carnelutti Law Firm, Nicola provides Lanpartners' clients with support and advisory on the full range of technological solutions. ## The main reasons why clients choose us and recommend us 01 ##### Greater productivity Turnkey IT service: the client remains focused on their own business. We manage the entire IT process with an all-inclusive service at a flat rate, guaranteeing Enterprise-level solutions to all those entities that have always thought they couldn't afford it. 02 ##### Attention to detail In the hospitality world, detail is what makes the difference. We firmly believe that attention to detail is equally fundamental in IT support. *“The difference between something good and something great is attention to detail” (C.R. Swindoll)* 03 ##### Privacy and Security The confidentiality with which we treat our clients' data and the care in keeping them constantly monitored and protected are the drivers of every decision. Thanks to our GDPR-compliant solutions, you can rest assured that your data and your clients' data will always be safe. 04 ##### We speak your language Having been by our clients' side for over 20 years, terms like "URGENT", "telematic civil trial", "European balance sheet", "iManage", "Sharepoint", "Xlege", "lawyer console", "telematic desktop", "telematic tax trial" are our daily bread. 05 ##### Promptness in responses Over the past 4 years, 98.7% of requests received at our help desk email address have been answered within 4 hours of receipt. In blocking cases, the percentage rises to 100%. Our help desk is able to recognize true emergencies and take prompt action for resolution. 06 ##### Prevention is better than cure We firmly believe in the constant monitoring of systems so that we can detect any anomalies in real time and intervene before they can degenerate into business-blocking problems. Everything is managed through an app that sends alerts to your mobile phone.